Terms of service

These terms are an agreement between your agency and [Company legal name] ("we") for using xEOLabs. By creating an agency you accept them.

The service

xEOLabs asks AI engines (such as ChatGPT, Claude, Gemini, Perplexity and Google AI Mode) the questions you choose and shows how often and how your brands appear. AI answers change over time and can be wrong; our numbers describe what the engines answered, not a promise of results.

Beta

During the private beta the service may change, have errors or be paused. We will tell you before we remove features you use. There is no guaranteed uptime during the beta.

Your account

• Keep your sign-in safe. You are responsible for what happens in your agency.
• Only add brands you are allowed to monitor (your own or your clients').
• Do not misuse the service: no attacks, scraping of other agencies, or attempts to get around plan limits.

Plans and payment

• Plans renew monthly or yearly until cancelled. You can cancel at any time in Billing; the plan runs to the end of the paid period.
• Each plan includes a monthly AI budget; checks pause when it is used up, so you never pay extra without asking.
• Prices may change with 30 days' notice.

Your data

Your agency data stays yours. We process it to run the service as described in the privacy policy and the data processing terms. You can export or delete it at any time.

Liability

We provide the service with care, but as is. To the extent the law allows, our total liability is limited to the fees you paid in the last 12 months, and we are not liable for indirect losses such as lost profit.

Ending

You may stop at any time. We may suspend accounts that break these terms. After the end you can export your data for 30 days.

Law

These terms follow the law of [country]; courts of [city] decide disputes.